Aim for excellence. Increase customer loyalty.
Ann O'Brien is a customer care and communication specialist providing effective training and excellent value for money.
Staff will be motivated and energised by Ann’s unique and practical training
Staff will have the confidence to deal with the unexpected and be empowered to make the customer feel valued
Staff will learn the skills to deal with customer-related challenges
Ann O’Brien is among Ireland’s most experienced and successful exponents of Customer Care and Communication Techniques. Ann has fifteen years of involvement with some of Ireland’s largest and most dynamic companies.
A graduate of the London School of Communication and Training, she
had a pioneering role in the formation and successful development of Banking 365, Bank of Ireland’s award-winning telephone banking service, which registered a 98% satisfaction rating within one year
assisted IDA Ireland in the development of its call centre strategy, which has generated many thousands of jobs in Ireland.
As one of Ireland’s leading business development consultants, Anne has spent 12 years reviewing, developing, designing, and delivering updates for customer service communication. Clients include financial institutions, SMEs, construction, medical and state bodies.
Bank of Ireland
Ann’s training ethos was based on making the customer feel valued, a culture that earned Banking 365 a reputation for service excellence.
I can honestly say that new staff came onto the floor enthused and with a desire to provide the very best service.
- Tim Dineen, Programme Director
Retail Transformation Programme.
“Before we allow any of our people to contact customers, we arrange for them to be trained by Ann O’Brien. We have to be sure that our high standards are maintained and Ann reinforces those standards.”
- Rachel Bradshaw,
Manager, Permanent TSB