Aim for excellence. Increase customer loyalty.
Ann O'Brien is a customer care and communications specialist who provides engaging bespoke executive training, achieving excellent results in a variety of industries.
Participants will be motivated and energised by Ann’s unique and practical training
Staff will have the confidence to deal with the unexpected and be empowered to make the customer feel valued
Staff will learn the skills to deal with customer-related challenges
Ann O’Brien is among Ireland’s most experienced and successful exponents of Customer Care and Communication Techniques. Ann has over 20 years of involvement with some of Ireland’s largest and most dynamic companies.
A graduate of the London School of Communications and Training, she
· had a pioneering role in the formation and successful development of Banking 365, Bank of Ireland’s award-winning telephone banking service, which quickly registered a 98% satisfaction rating
· assisted IDA Ireland in the development of its call centre strategy, which generated thousands of jobs in Ireland.
As one of Ireland’s leading business development consultants, Ann has worked with numerous organisation on reviewing, developing, designing, and delivering updates for customer service communication. Clients include financial institutions, SMEs, construction, medical and state bodies.
Bank of Ireland
Ann’s training ethos was based on making the customer feel valued, a culture that earned Banking 365 a reputation for service excellence.
I can honestly say that new staff came onto the floor enthused and with a desire to provide the very best service.
- Tim Dineen, Programme Director
Retail Transformation Programme.
"Ann O’Brien has designed and delivered a number of customised Communications Skills Workshops for Enterprise Ireland teams.
The feedback from these workshops has been extremely positive. Participants have spoken about feeling more confident and empowered after these workshops, particularly in keeping a positive mindset when handling very stressful situations, both on the phone and face to face."
- Clare Power,
Programme Manager, Enterprise Ireland